In most cases, no. Sometimes, yes. We hate missed appointments as much as you hate cancellation fees. We cannot take another person’s booking during your allocated time – so a cancellation fee represents a small fraction of missed revenue and incurred expenses including driving time and materials. To help avoid fees, we will send you a courtesy SMS or call you to confirm your booking. We always keep your booking unless you tell us otherwise – so even if you are unable to respond to our SMS, we will still arrive at the designated time. To avoid a fee, simply let us know when you need to cancel, with fair notice. It’s that easy. We appreciate your courtesy. For on-the-day cancellations, please call us – don’t email us. We are on the road and often don’t see your emails until late in the evening. For more information – please read our cancellation policy.

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